Frequently Asked Questions

Untoxicated is the first skincare completely free from the ingredients known to trigger 99%+ of adverse skin reactions - including irritation, inflammation & sensitivity. Our limited ingredient formulas only use ingredients that have been clinically proven to calm and repair even the most troubled & sensitive skin. 

The result: The first skincare that’s truly worry-free, so you can feel good about using it - regardless of age, skin concern or skincare routine.

In the spirit of ‘no BS’ transparency, our complete list of ingredients (across all products) is as follows: 

• Arginine: An essential amino acid that provides antioxidant and skin repair benefits.  
• Carbomer: A texture enhancer that helps to thicken formulas and increases skin absorption of active ingredients.
• Ceramide AP (Ceramide 6): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
• Ceramide EOP (Ceramide 1): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
• Ceramide NP (Ceramide 3): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
• Cetearyl olivate: An olive oil derivative that is used in formulas to emulsify water with oil, thus aiding in skin hydration. 
• Di/sodium cocoyl glutamate: A coconut derivative that provides mild skin cleansing and surfactant properties. 
• Dimethicone:  A polymer of oxygen and silica (a naturally occurring mineral) that helps to reduce moisture loss while retaining skin breathability and air permeability. 
• Glycerin: A natural component of healthy skin that acts as a humectant to retain moisture.
• Glycolipids: A natural conditioning agent that acts similar to ceramides to increase skin moisture content.
• Petrolatum: An occlusive that creates a physical barrier on top of the skin to seal in moisture and prevent water loss.
• Phenoxyethanol: A broad spectrum preservative that keeps bacteria and fungi from growing in skincare.
• Sodium hyaluronate: The salt form of hyaluronic acid - which is bioavailable and thus more easily absorbed into skin - that acts as a very effective humectant to retain moisture.
• Sorbitan olivate: An olive oil and sorbitol (sugar) derivative that is used in formulas to bind together oil with water, thus aiding in skin hydration.
• Xanthan gum: A food grade thickener that is used to help keep formulas stable over time. 

Untoxicated is the first skincare completely free from the ingredients known to trigger 99%+ of adverse skin reactions - including irritation, inflammation & sensitivity. Our limited ingredient formulas only use ingredients that have been clinically proven to calm and repair even the most troubled & sensitive skin. 

The result: The first skincare that’s truly worry-free, so you can feel good about using it - regardless of age, skin concern or skincare routine.

In the spirit of ‘no BS’ transparency, our complete list of banned ingredients is as follows: 

• 1584 toxic skincare + cosmetic ingredients restricted and banned by the European Union (which exceeds the current US standard).  You can view the full list of ingredients banned by the EU and Untoxicated here.
• 100+ chemicals banned under the “Proposition 65” law. You can view the full list of ingredients banned by Proposition 65 and Untoxicated here.
• 128 of the most common contact allergens that have been identified in personal care products:
• Fragrance-mix I
• Fragrance-mix II
• Parabens
• Vitamin E (Tocopherol acetate)
• Shea butter (Butyrospermum Parkii)
• Oat extract (Avena sativa extract)
• Caster oil (Ricinus communis seed oil)
• Tea Tree oil (Melaleuca alternifolia oil)
• Eucalyptus oil (Eucalyptus Globulus Leaf)
• Lavender oil (Lavandula Angustifolia oil)
• Spearmint oil (Mentha Viridis Leaf oil)
• Beeswax (Propolis cera & Cera alba)
• Balsam of Peru (Myroxylon Pereirae resin)
• Magnolia grandiflora bark extract
• Propylene glycol
• Cocamidopropyl betaine 
• Cocamide diethanolamine
• Coco-glucoside
• Cetearyl glucoside (glucoside portion)
• Decyl glucoside
• Lauryl glucoside
• Benzyl alcohol 
• Cinnamyl alcohol
• Lanolin (Wool alcohols)
• EDTA (Ethylenediaminetetraacetic acid)
• Ethylhexylglycerin
• Methylisothiazolinone (MI)
• Methylchloroisothiazolinone (MCI)
• Formaldehyde & Formaldehyde donors
• Benzyl benzoate 
• Benzoic acid
• Sorbic acid
• Potassium sorbate
• Rosin (Colophonium)
• Cinnamaldehyde
• Hydroxycitronellal
• a-Amylcinnamaldehyde
• Lyral
• a-Hexylcinnamicaldehyde
• Linalool Hydroperoxides
• p-Phenylene diamine
• Limonene Hydroperoxides
• Toluene-2,5-diamine
• Evernia prunastri
• Hydroxyisohexyl-3-cyclohexene carboxaldehyde
• Iso-eugenol
• Methyldibromo glutaronitrile 
• Cinnamal 
• p-Aminophenol
• Ammonium persulfate
• Quaternium
• Imidazolidinyl urea
• m-Aminophenol
• Sodium pyrosulfite
• Amerchol L
• Diazolidinyl urea
• Hydroxycitronellal
• Hydroxyethyl methylacrylate
• Eugenol
• 2-Bromo-2-nitropropane-1,3-diol
• Farnesol
• Ethyleneglycol dimethacrylate
• Geraniol
• o-Nitro-p-phenylene diamine
• Citral
• Hexyl cinnamal
• Hydantoine 
• Compositae mix
• Amyl cinnamal
• Benzophenone-3
• Citronellol
• Hydrochinon
• Triclosan
• Propyl gallate
• Tosylamide
• Pyrogallol
• Chlorhexidine 
•  Benzyl salicylate
• Methyl methacrylate
• Panthenol
• Hydroxypropyl methacrylate 
• Benzophenone-10 (Mexenone)
• Coumarin
• C30–C38 Olefin/isopropyl maleate/MA copolymer
• Ethylhexyl methoxycinnamate
• C12–15 alkylbenzoate
• Hydroxy-ethylacrylate
• Bisabolol
• Butylene glycol
• Isoamyl p-methoxycinnamate
• Iodopropynylbutyl carbamate
• Octocrylene
• Pentylene glycol
• Tetrahydroxypropyl ethylenediamine
• Basic blue
• Basic brown
• Bromonitrodioxane
• Phytonadione epoxide
• Cyanoacrylate
• Methyl nicotinate
• Hexandiol diacrylate
• Tripropyleneglycol diacrylate
• Pentaerythritol triacrylate
• Majantol
• Sodium omadine
• Aminocresol
• Bis(hydroxyethyl)-p-phenylenediamine
• Ascorbyl tetraisopalmitate
• Arachidyl glucoside
• Triethyleneglycol dimetacrylate
• Glyceryl rosinate
• Evernia furfuracea (Tree moss)
• Methyl 2-octynoate
• Cetearyl ethylhexanoate
• Diaminophenoxyethanol guanidine-hydrochloride (G-HCl)
• Methylbenzylidene camphor
• Benzalkonium chloride
• Urethane dimethacrylate
• Polyhexamethylene biguanide
• Octyl salicylate
• Benzophenone-4 (Sulisobenzone)
• Chlorphenesin
• Dimethylcyclohexene carboxaldehyde
• Glyceryl monothioglycolate
• Chloracetamide
• Butylfenyl methylpropional
• Limonene
• Cetrimide

Yes, all Untoxicated products are hypoallergenic and non-comedogenic. They’re formulated using only ingredients that have been clinically proven to not irritate or inflame skin, and are therefore suitable for all skin types - from sensitive to aging and acne prone.

No, Untoxicated will never use any form of fragrances, parabens, dyes, harsh surfactants, PEGs, phthalates - and only uses the most mild preservatives available.  Fragrances - including “natural” fragrances and masking fragrances - are the most commonly occuring allergen in skincare!

No, all Untoxicated products are gluten free.

We are certified Cruelty- and Animal Test-Free by PETA. We are also Leaping Bunny certified, meaning that we will never test our raw materials or finished products on animals (and will never work with any partners who do). 

In addition, our products are all made in the USA, under the most rigorous safety standards. We test our products for safety and efficacy on real (consenting!) humans only.  

All skin types! While Untoxicated was developed with reactive & inflamed skin in mind, our clinically-proven products are great for all skin types -- from aging to acne-prone. After all, whose skin wouldn’t say “thank you” to science-backed, hype-free ingredients that have been proven to calm and repair even the most troubled and sensitive skin?

Yes, Untoxicated can be safely used by those with clinical skin conditions such as eczema or psoriasis. However, when in doubt, we always suggest checking with your doctor before using any new product! 

Yes, Untoxicated can be safely used by those who are pregnant and/or nursing. However, when in doubt, we always suggest checking with your doctor before using any new product! 

Absolutely, Untoxicated can safely be used by people of all ages, including babies & children.

Absolutely! One of the greatest aspects of Untoxicated is its ease: our products can be used alongside any skincare product - and as part of any existing skincare routine. Now that’s (truly) worry-free skincare!

Our lotion is formulated for use on the face and body. It’s designed to be fast-absorbing and lightweight enough to work well beneath make-up or SPF, and hydrating enough to moisturize and soothe the (full) body! 

Our cream is formulated for use on the face and body. It’s designed to provide an extra boost of deep, restorative hydration to very dry skin - and also makes for a great nighttime moisturizer. 

Our cleanser is specifically formulated for use on the face. It’s designed to gently remove impurities while maximizing moisture retention for our (extra delicate) facial skin. So while our cleanser certainly can be used on the body, it may be insufficient depending on your body chemistry and lifestyle.

Untoxicated products are designed to deliver efficacy without irritation, which makes them perfect for daily use.  Regardless of your skin type or skin concern, Untoxicated provides a great foundation for skin health.

Many consumers have reported seeing immediate benefits from our products.  However, we always recommend giving any new skincare at least 21 days before the full benefits can be experienced. 

Untoxicated’s products are proudly made in the USA, supporting our commitment to abiding by the highest quality standards.

Yes! All bottles, once emptied and rinsed, can be placed in the recycling bin.  However, if you have any questions about recycling, we always recommend checking with your local authority!

If there’s a product that you’d like to see us offer in the future, please Contact Us to share your ideas! We read every message we receive, and your feedback is critical to helping us continue to meet the needs of the Untoxicated community.

Who it impacts:  With 7 of 10 people reporting sensitive skin, it’s an issue that impacts the vast majority of us, to varying degrees.

What ‘sensitivity’ means: Essentially, sensitive skin is skin that is prone to inflammation.  This inflammation signals that the skin barrier has been compromised via itching, burning, stinging or the skin becoming red and flaky over time. And, if left untreated, a compromised skin barrier can lead to even more severe skin issues such as contact dermatitis and painful eczema flares. Dr. Martin Smith experienced this repeatedly with his patients at The Cleveland Clinic!

What causes sensitive skin: Allergens & irritants (such as fragrances, dyes, harsh surfactants, etc) trigger skin inflammation - - and, ultimately, sensitivity.  Unfortunately, even the most sensitive skincare today often contains numerous inflammation triggers.  (Fun fact: many plant and food-derived ingredients are skin irritants… so “natural” does not mean good for sensitivity!)

Fortunately, removing these allergens & irritants gives skin the greatest chance to heal itself. This is why Untoxicated was born! 

Many of us develop sensitive skin after years of being exposed to allergens and irritants in our environment, including exposure to stuff that has no business being in the products we put on our bodies. 

The funny thing is that our skin can tolerate an irritant or allergen for several years and then overnight become sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” after multiple “contacts” with an allergen or irritant (this number varies among all of us, from a few to several thousand). 

Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.   

Even though your current skincare regimen may not yet have caused any noticeable issues, your skin may be in the process “sensitizing” to any number of ingredients within it.  What this means: your skin barrier - intended to keep moisture in and bad stuff out - is being compromised, putting you at risk of more serious skin conditions over time.  

For this reason, it’s critically important to balance the use of anything particularly harsh on skin (acne and anti-aging treatments, we see you!) with products that are gentle and non-irritating, in order keep your skin barrier in-tact & properly balanced. 

We are not all born with sensitive skin.  Many of us develop it after years of being exposed to allergens and irritants in our environment, including exposure to stuff that has no business being in the products we put on our bodies. 

The funny thing is that our skin can tolerate an irritant or allergen for several years and then overnight become sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” after multiple “contacts” with an allergen or irritant (this number varies among all of us, from a few to several thousand). 

Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.  Dr. Martin Smith had to navigate this time and time again with his patients at The Cleveland Clinic!

Our products are the very first to eliminate the 1584 toxins & 128 most common allergens known to trigger 99%+ of adverse skin reactions - such as irritation, inflammation and sensitivity.  

What’s more: Our MD-created formulas only use ingredients that have been clinically-proven to calm and repair even the most troubled & sensitive skin - without sacrificing product efficacy.  

The result: Limited-ingredient products (14 ingredients or less!) that deliver what the skin needs while eliminating what it doesn’t, for skincare that’s truly worry-free. 

Our products only use ingredients backed by empirical data demonstrating safety & efficacy for even the most reactive, troubled & sensitive skin.  We have shared a full list of the ingredients we use, and ingredients we ban, within our FAQ (above)!

You can access your Account here, or by clicking the ‘human’ icon located on the right side of the navigation bar on any of our web pages.   

If you would like to create a new Account, you can do so here: Account Sign-Up.  Just be sure to use the same email you’ve used for previous orders!

You can update your personal, contact and billing information when you are signed into your Account. However, if you have any issues accessing your Account or updating your information, please Contact Us and we’d be happy to assist!

If you are having trouble with your password, you can reset it here: Password Reset.  If you have reset your password and are still struggling to access your Account, please Contact Us and we’d be happy to assist!

An Untoxicated subscription is an easy way to make sure you never run out of your favorite Untoxicated products - and (as an added bonus) you’ll save 10% on every purchase! 

If you would like to sign-up for a subscription, you can go to any Untoxicated product page, select the ‘Subscribe & Save’ option and your desired delivery frequency, then add the product to your cart.

You can add as many subscription items to your cart as you would like, and you can change (or cancel) your subscription at any time. No strings attached!

You can always change the frequency of your shipments, update your address, change your product preferences or cancel your subscription by logging into your Account and clicking the “Manage Subscription” button.

Subscription changes or cancellations can be made at any time - but must be made before your upcoming subscription order has been processed in order for the update to be reflected in time for your next shipment. 

You can check the date your order will be processed, and make changes to your subscription, by logging into your Account and clicking the “Manage Subscription” button.

You can always Contact Us or reach out to our team at care@untoxicated.com with any questions!

If you would like to participate in the Referral Program, you can do so here: Referral Program Sign-Up.

Once you have signed up for the Referral Program, all you need to do is share your unique referral link with people you know. When they use your link to make their first purchase, you'll receive a reward.  There is no limit to the number of rewards you can earn!

For every customer you refer, they will receive a 15% discount on their first purchase and you will receive a cash payout equivalent to 10% of the final price of their products. 

For example, in the following scenario, you would receive 10% off $85, or $8.50:

• Price of product: $100
• Discount: 15%
• Subtotal: $85

When someone uses your link to make their first purchase, and they have successfully cleared the 30-day return window, you will receive a cash payout equivalent to 10% of the final price of their products.

This payment is made in cash, so it can be used wherever and however you choose, and it does not need to be redeemed at Untoxicated.com (...although we’d love for you to spend it at our store)!  

When you sign-up for the Referral Program, you will be asked to connect your PayPal account, so that your cash payments can be disbursed to you, directly from our referral program provider, ReferralCandy.

You can track your referrals and rewards from your Referral Account, which can be accessed by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program. 

Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account.  (Note: If this is your first time accessing your Account, you will be prompted to create a password.) 

Once you have logged into your Account, you can track your referrals and rewards from the program dashboard. 

Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created. 

You can access your Referral Account by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program. 

Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account.  (Note: If this is your first time accessing your Account, you will be prompted to create a password.)

Once you have logged into your Account, you can update your information, as well as track your referrals and rewards from the program dashboard.  

Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.

Please review the Referral Program Terms of Use, or reach out to our team at partners@untoxicated.com with any questions.

We’ll send you an email with a tracking number as soon as your package ships. If you have an Account with us, you can also access your order details there.

We aim to ship all orders within 1-2 business days, but if you need to make a change please Contact Us as quickly as possible and we’ll do our best to help! 

Occasionally carriers will mark a package as delivered before it’s actually been dropped off (...love it, right?).  If you still haven’t received your package after 3 business days, please Contact Us and we'll help take care of it!

While these carrier-related incidents are out of our control, it’s important to us that you receive your products.  So, if you haven't seen a new tracking update from the carrier in 5 business days, please Contact Us and we'd be happy to investigate further.

We’re so sorry!  If you received anything that appears to be damaged, please email care@untoxicated.com with your order number and photos of the products within 7 days of delivery, and we’ll make it right.

We’re so sorry for the mix up!   Please email us at care@untoxicated.com with your order number and photos of the incorrect products within 7 days of delivery, and we’ll get the correct order shipped ASAP.

We would love to know which item(s) you are interested in. Please Contact Us and we would be happy to give you more info!

Untoxicated products are currently available at www.Untoxicated.com and on Amazon.

Only one promo can be applied to each order, and offers cannot be combined or stacked.

We only ship to the United States at the present time. 

We accept Visa, MasterCard, American Express, Discover, Diner’s Club, Apple Pay, Shop Pay, Google Pay, Meta Pay, PayPal and Amazon Pay.

Our product development was informed by years of experience treating patients with even the most reactive skin - from sensitive to aging and acne-prone - and, in addition, we always test our products clinically and with consumers!   

So, while we’re confident that you’ll love our products, if you’re unhappy for any reason, please Contact Us within 30 days of purchase and we'd be happy to help you process a return. 

Our company is headquartered in Ohio, and our founders currently live in Ohio (Martin) and Chicago (Annie)! 

We currently donate at least 1% of our sales to non-profit organizations focused on addressing the most pressing environmental &  social issues of our time.

We are always looking to team up with great people and partners.  Please Contact Us and we’ll be in touch! 

We would love to hear from you! Feel free to Contact Us or reach out at care@untoxicated.com.