Frequently Asked Questions

Untoxicated was born from the realization that a number of ingredients commonly used in even the leading "dermatologist recommended" skincare today have been scientifically proven to trigger sensitivity.
That’s why Untoxicated was created: to provide the (first) sensitive skincare free from the allergens and irritants that trigger sensitivity in 99%+ of people. We use only ingredients that have been clinically demonstrated to minimize irritation while giving your skin what it needs to thrive.
In the spirit of ‘no BS’ transparency, our complete list of ingredients (across all products) is as follows:
- Arginine: An essential amino acid that provides antioxidant and skin repair benefits.
- Carbomer: A texture enhancer that helps to thicken formulas and increases skin absorption of active ingredients.
- Ceramide AP (Ceramide 6): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide EOP (Ceramide 1): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide NP (Ceramide 3): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Cetearyl olivate: An olive oil derivative that is used in formulas to emulsify water with oil, thus aiding in skin hydration.
- Di/sodium cocoyl glutamate: A coconut derivative that provides mild skin cleansing and surfactant properties.
- Dimethicone: A polymer of oxygen and silica (a naturally occurring mineral) that helps to reduce moisture loss while retaining skin breathability and air permeability.
- Glycerin: A natural component of healthy skin that acts as a humectant to retain moisture.
- Glycolipids: A natural conditioning agent that acts similar to ceramides to increase skin moisture content.
- Phenoxyethanol: A broad spectrum preservative that keeps bacteria and fungi from growing in skincare.
- Sodium hyaluronate: The salt form of hyaluronic acid - - which is bioavailable and thus more easily absorbed into skin - - that acts as a very effective humectant to retain moisture.
- Sorbitan olivate: An olive oil and sorbitol (sugar) derivative that is used in formulas to bind together oil with water, thus aiding in skin hydration.
- Xanthan gum: A food grade thickener that is used to help keep formulas stable over time.
Untoxicated was born from the realization that a number of ingredients commonly used in even the leading "dermatologist recommended" skincare today have been scientifically proven to trigger sensitivity.
That’s why Untoxicated was created: to provide the (first) sensitive skincare free from the allergens and irritants that trigger sensitivity in 99%+ of people. We use only ingredients that have been clinically demonstrated to minimize irritation while giving your skin what it needs to thrive.
In the spirit of ‘no BS’ transparency, our complete list of banned ingredients is as follows:
- 1584 toxic skincare + cosmetic ingredients restricted and banned by the European Union (which exceeds the current US standard). You can view the full list of ingredients banned by the EU and Untoxicated here.
- 100+ chemicals banned under the “Proposition 65” law. You can view the full list of ingredients banned by Proposition 65 and Untoxicated here.
- 128 of the most common contact allergens that have been identified in personal care products:
- Fragrance-mix I
- Fragrance-mix II
- Parabens
- Vitamin E (Tocopherol acetate)
- Shea butter (Butyrospermum Parkii)
- Oat extract (Avena sativa extract)
- Caster oil (Ricinus communis seed oil)
- Tea Tree oil (Melaleuca alternifolia oil)
- Eucalyptus oil (Eucalyptus Globulus Leaf)
- Lavender oil (Lavandula Angustifolia oil)
- Spearmint oil (Mentha Viridis Leaf oil)
- Beeswax (Propolis cera & Cera alba)
- Balsam of Peru (Myroxylon Pereirae resin)
- Magnolia grandiflora bark extract
- Propylene glycol
- Cocamidopropyl betaine
- Cocamide diethanolamine
- Coco-glucoside
- Cetearyl glucoside (glucoside portion)
- Decyl glucoside
- Lauryl glucoside
- Benzyl alcohol
- Cinnamyl alcohol
- Lanolin (Wool alcohols)
- EDTA (Ethylenediaminetetraacetic acid)
- Ethylhexylglycerin
- Methylisothiazolinone (MI)
- Methylchloroisothiazolinone (MCI)
- Formaldehyde & Formaldehyde donors
- Benzyl benzoate
- Benzoic acid
- Sorbic acid
- Potassium sorbate
- Rosin (Colophonium)
- Cinnamaldehyde
- Hydroxycitronellal
- a-Amylcinnamaldehyde
- Lyral
- a-Hexylcinnamicaldehyde
- Linalool Hydroperoxides
- p-Phenylene diamine
- Limonene Hydroperoxides
- Toluene-2,5-diamine
- Evernia prunastri
- Hydroxyisohexyl-3-cyclohexene carboxaldehyde
- Iso-eugenol
- Methyldibromo glutaronitrile
- Cinnamal
- p-Aminophenol
- Ammonium persulfate
- Quaternium
- Imidazolidinyl urea
- m-Aminophenol
- Sodium pyrosulfite
- Amerchol L
- Diazolidinyl urea
- Hydroxycitronellal
- Hydroxyethyl methylacrylate
- Eugenol
- 2-Bromo-2-nitropropane-1,3-diol
- Farnesol
- Ethyleneglycol dimethacrylate
- Geraniol
- o-Nitro-p-phenylene diamine
- Citral
- Hexyl cinnamal
- Hydantoine
- Compositae mix
- Amyl cinnamal
- Benzophenone-3
- Citronellol
- Hydrochinon
- Triclosan
- Propyl gallate
- Tosylamide
- Pyrogallol
- Chlorhexidine
- Benzyl salicylate
- Methyl methacrylate
- Panthenol
- Hydroxypropyl methacrylate
- Benzophenone-10 (Mexenone)
- Coumarin
- C30–C38 Olefin/isopropyl maleate/MA copolymer
- Ethylhexyl methoxycinnamate
- C12–15 alkylbenzoate
- Hydroxy-ethylacrylate
- Bisabolol
- Butylene glycol
- Isoamyl p-methoxycinnamate
- Iodopropynylbutyl carbamate
- Octocrylene
- Pentylene glycol
- Tetrahydroxypropyl ethylenediamine
- Basic blue
- Basic brown
- Bromonitrodioxane
- Phytonadione epoxide
- Cyanoacrylate
- Methyl nicotinate
- Hexandiol diacrylate
- Tripropyleneglycol diacrylate
- Pentaerythritol triacrylate
- Majantol
- Sodium omadine
- Aminocresol
- Bis(hydroxyethyl)-p-phenylenediamine
- Ascorbyl tetraisopalmitate
- Arachidyl glucoside
- Triethyleneglycol dimetacrylate
- Glyceryl rosinate
- Evernia furfuracea (Tree moss)
- Methyl 2-octynoate
- Cetearyl ethylhexanoate
- Diaminophenoxyethanol guanidine-hydrochloride (G-HCl)
- Methylbenzylidene camphor
- Benzalkonium chloride
- Urethane dimethacrylate
- Polyhexamethylene biguanide
- Octyl salicylate
- Benzophenone-4 (Sulisobenzone)
- Chlorphenesin
- Dimethylcyclohexene carboxaldehyde
- Glyceryl monothioglycolate
- Chloracetamide
- Butylfenyl methylpropional
- Limonene
- Cetrimide
Our lotion was formulated for use on the face and body. It’s designed to be fast-absorbing and lightweight enough to work well beneath make-up or SPF, and hydrating enough to moisturize and soothe the (full) body!
Our cleanser was specifically formulated for use on the face. It’s designed to gently remove impurities while maximizing moisture retention for our (extra delicate) facial skin. So while our cleanser certainly can be used on the body, you may find it to be insufficient depending on your body chemistry or lifestyle.
We are certified Cruelty- and Animal Test-Free by PETA. We are also Leaping Bunny certified, meaning that we will never test our raw materials or finished products on animals (and will never work with any partners who do).
In addition, our products are all made in the USA, under the most rigorous safety standards. We test our products for safety and efficacy on real (consenting!) humans only.

Who it impacts: With 7 of 10 people reporting sensitive skin, it’s an issue that impacts the vast majority of us, to varying degrees.
What ‘sensitivity’ means: Essentially, sensitive skin is skin that is prone to inflammation. This inflammation signals that the skin barrier has been compromised via itching, burning, stinging or the skin becoming red and flaky over time. And, if left untreated, a compromised skin barrier can lead to even more severe skin issues such as contact dermatitis and painful eczema flares. Dr. Martin Smith experienced this repeatedly with his patients at The Cleveland Clinic!
What causes sensitive skin: Allergens & irritants (such as fragrances, dyes, harsh surfactants, etc) trigger skin inflammation - - and, ultimately, sensitivity. Unfortunately, even the most sensitive skincare today often contains numerous inflammation triggers. (Fun fact: many plant and food-derived ingredients are skin irritants… so “natural” does not mean good for sensitivity!)
Fortunately, removing these allergens & irritants gives skin the greatest chance to heal itself. (Which is how Untoxicated was born!)
Many of us develop sensitive skin after years of being exposed to allergens and irritants in our environment, including exposure to stuff that has no business being in the products we put on our bodies.
The funny thing is that our skin can tolerate an irritant or allergen for several years and then overnight become sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” after multiple “contacts” with an allergen or irritant (this number varies among all of us, from a few to several thousand).
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.
Even though your current skincare regimen may not yet have caused any noticeable issues, your skin may be in the process “sensitizing” to any number of ingredients within it. What this means: your skin barrier - intended to keep moisture in and bad stuff out - is being compromised, putting you at risk of more serious skin conditions over time.
For this reason, it’s critically important to balance the use of anything particularly harsh on skin (acne and anti-aging treatments, we see you!) with products that are gentle and non-irritating, in order keep your skin barrier in-tact & properly balanced.
We are not all born with sensitive skin. Many of us develop it after years of being exposed to allergens and irritants in our environment, including exposure to stuff that has no business being in the products we put on our bodies.
The funny thing is that our skin can tolerate an irritant or allergen for several years and then overnight become sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” after multiple “contacts” with an allergen or irritant (this number varies among all of us, from a few to several thousand).
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future. Dr. Martin Smith had to navigate this time and time again with his patients at The Cleveland Clinic!
Our first-of-its-kind allergen-free* formulas are MD-developed and only use ingredients that have been clinically-proven for even the most sensitive skin - without sacrificing efficacy. The result: Limited-ingredient products (14 ingredients or less!) that deliver what the skin needs while eliminating what it doesn't.
*Free from 128 of the most common allergens responsible for 99%+ of reactions in people.

If you would like to participate in the Referral Program, you can do so here: Referral Program Sign-Up.
Once you have signed up for the Referral Program, all you need to do is share your unique referral link with people you know. When they use your link to make their first purchase, you'll receive a reward. There is no limit to the number of rewards you can earn!
For every customer you refer, they will receive a 15% discount on their first purchase and you will receive a cash payout equivalent to 10% of the final price of their products.
For example, in the following scenario, you would receive 10% off $85, or $8.50:
- Price of product: $100
- Discount: 15%
- Subtotal: $85
When someone uses your link to make their first purchase, and they have successfully cleared the 30-day return window, you will receive a cash payout equivalent to 10% of the final price of their products.
This payment is made in cash, so it can be used wherever and however you choose, and it does not need to be redeemed at Untoxicated.com (...although we’d love for you to spend it at our store)!
When you sign-up for the Referral Program, you will be asked to connect your PayPal account, so that your cash payments can be disbursed to you, directly from our referral program provider, ReferralCandy.
You can track your referrals and rewards from your Referral Account, which can be accessed by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program.
Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account. (Note: If this is your first time accessing your Account, you will be prompted to create a password.)
Once you have logged into your Account, you can track your referrals and rewards from the program dashboard.
Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.
You can access your Referral Account by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program.
Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account. (Note: If this is your first time accessing your Account, you will be prompted to create a password.)
Once you have logged into your Account, you can update your information, as well as track your referrals and rewards from the program dashboard.
Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.

Our product development was informed by years of experience treating patients with even the most sensitive skin and, in addition, we always test clinically and with consumers before every product launch!
So, while we’re confident that you’ll love our products, if you’re unhappy for any reason, please Contact Us within 30 days of purchase and we'd be happy to help you process a return.

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Frequently Asked Questions

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Skin Sensitivity 101

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