Frequently Asked Questions
Products & Ingredients
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Our products are free from 128 of the most common skin irritants and allergens commonly found in even the leading “dermatologist recommended” skincare products today. By removing these ingredients we have eliminated sensitivity in 99%+ of people.
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Our products only contain ingredients that have demonstrated clinical effectiveness and have been scientifically proven for sensitive skin. A full list of the ingredients we use, and the ingredients we ban, is included within FAQ below!
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Untoxicated was born from the realization that a number of ingredients commonly used in even the leading "dermatologist recommended" skincare today have been scientifically proven to trigger sensitivity.
That’s why Untoxicated was created: to provide the (first) sensitive skincare free from the allergens and irritants that trigger sensitivity in 99%+ of people. We use only ingredients that have been clinically demonstrated to minimize irritation while giving your skin what it needs to thrive.
In the spirit of ‘no BS’ transparency, our complete list of ingredients (across all products) is as follows:
- Arginine: An essential amino acid that provides antioxidant and skin repair benefits.
- Carbomer: A texture enhancer that helps to thicken formulas and increases skin absorption of active ingredients.
- Ceramide AP (Ceramide 6): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide EOP (Ceramide 1): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide NP (Ceramide 3): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Cetearyl olivate: An olive oil derivative that is used in formulas to emulsify water with oil, thus aiding in skin hydration.
- Di/sodium cocoyl glutamate: A coconut derivative that provides mild skin cleansing and surfactant properties.
- Dimethicone: A polymer of oxygen and silica (a naturally occurring mineral) that helps to reduce moisture loss while retaining skin breathability and air permeability.
- Glycerin: A natural component of healthy skin that acts as a humectant to retain moisture.
- Glycolipids: A natural conditioning agent that acts similar to ceramides to increase skin moisture content.
- Phenoxyethanol: A broad spectrum preservative that keeps bacteria and fungi from growing in skincare.
- Sodium hyaluronate: The salt form of hyaluronic acid - - which is bioavailable and thus more easily absorbed into skin - - that acts as a very effective humectant to retain moisture.
- Sorbitan olivate: An olive oil and sorbitol (sugar) derivative that is used in formulas to bind together oil with water, thus aiding in skin hydration.
- Xanthan gum: A food grade thickener that is used to help keep formulas stable over time.
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Untoxicated was born from the realization that a number of ingredients commonly used in even the leading "dermatologist recommended" skincare today have been scientifically proven to trigger sensitivity.
That’s why Untoxicated was created: to provide the (first) sensitive skincare free from the allergens and irritants that trigger sensitivity in 99%+ of people. We use only ingredients that have been clinically demonstrated to minimize irritation while giving your skin what it needs to thrive.
In the spirit of ‘no BS’ transparency, our complete list of banned ingredients is as follows:
- 1584 toxic skincare + cosmetic ingredients restricted and banned by the European Union (which exceeds the current US standard). You can view the full list of ingredients banned by the EU and Untoxicated here.
- 100+ chemicals banned under the “Proposition 65” law. You can view the full list of ingredients banned by Proposition 65 and Untoxicated here.
- 128 of the most common contact allergens that have been identified in personal care products:
- Fragrance-mix I
- Fragrance-mix II
- Parabens
- Vitamin E (Tocopherol acetate)
- Shea butter (Butyrospermum Parkii)
- Oat extract (Avena sativa extract)
- Caster oil (Ricinus communis seed oil)
- Tea Tree oil (Melaleuca alternifolia oil)
- Eucalyptus oil (Eucalyptus Globulus Leaf)
- Lavender oil (Lavandula Angustifolia oil)
- Spearmint oil (Mentha Viridis Leaf oil)
- Beeswax (Propolis cera & Cera alba)
- Balsam of Peru (Myroxylon Pereirae resin)
- Magnolia grandiflora bark extract
- Propylene glycol
- Cocamidopropyl betaine
- Cocamide diethanolamine
- Coco-glucoside
- Cetearyl glucoside (glucoside portion)
- Decyl glucoside
- Lauryl glucoside
- Benzyl alcohol
- Cinnamyl alcohol
- Lanolin (Wool alcohols)
- EDTA (Ethylenediaminetetraacetic acid)
- Ethylhexylglycerin
- Methylisothiazolinone (MI)
- Methylchloroisothiazolinone (MCI)
- Formaldehyde & Formaldehyde donors
- Benzyl benzoate
- Benzoic acid
- Sorbic acid
- Potassium sorbate
- Rosin (Colophonium)
- Cinnamaldehyde
- Hydroxycitronellal
- a-Amylcinnamaldehyde
- Lyral
- a-Hexylcinnamicaldehyde
- Linalool Hydroperoxides
- p-Phenylene diamine
- Limonene Hydroperoxides
- Toluene-2,5-diamine
- Evernia prunastri
- Hydroxyisohexyl-3-cyclohexene carboxaldehyde
- Iso-eugenol
- Methyldibromo glutaronitrile
- Cinnamal
- p-Aminophenol
- Ammonium persulfate
- Quaternium
- Imidazolidinyl urea
- m-Aminophenol
- Sodium pyrosulfite
- Amerchol L
- Diazolidinyl urea
- Hydroxycitronellal
- Hydroxyethyl methylacrylate
- Eugenol
- 2-Bromo-2-nitropropane-1,3-diol
- Farnesol
- Ethyleneglycol dimethacrylate
- Geraniol
- o-Nitro-p-phenylene diamine
- Citral
- Hexyl cinnamal
- Hydantoine
- Compositae mix
- Amyl cinnamal
- Benzophenone-3
- Citronellol
- Hydrochinon
- Triclosan
- Propyl gallate
- Tosylamide
- Pyrogallol
- Chlorhexidine
- Benzyl salicylate
- Methyl methacrylate
- Panthenol
- Hydroxypropyl methacrylate
- Benzophenone-10 (Mexenone)
- Coumarin
- C30–C38 Olefin/isopropyl maleate/MA copolymer
- Ethylhexyl methoxycinnamate
- C12–15 alkylbenzoate
- Hydroxy-ethylacrylate
- Bisabolol
- Butylene glycol
- Isoamyl p-methoxycinnamate
- Iodopropynylbutyl carbamate
- Octocrylene
- Pentylene glycol
- Tetrahydroxypropyl ethylenediamine
- Basic blue
- Basic brown
- Bromonitrodioxane
- Phytonadione epoxide
- Cyanoacrylate
- Methyl nicotinate
- Hexandiol diacrylate
- Tripropyleneglycol diacrylate
- Pentaerythritol triacrylate
- Majantol
- Sodium omadine
- Aminocresol
- Bis(hydroxyethyl)-p-phenylenediamine
- Ascorbyl tetraisopalmitate
- Arachidyl glucoside
- Triethyleneglycol dimetacrylate
- Glyceryl rosinate
- Evernia furfuracea (Tree moss)
- Methyl 2-octynoate
- Cetearyl ethylhexanoate
- Diaminophenoxyethanol guanidine-hydrochloride (G-HCl)
- Methylbenzylidene camphor
- Benzalkonium chloride
- Urethane dimethacrylate
- Polyhexamethylene biguanide
- Octyl salicylate
- Benzophenone-4 (Sulisobenzone)
- Chlorphenesin
- Dimethylcyclohexene carboxaldehyde
- Glyceryl monothioglycolate
- Chloracetamide
- Butylfenyl methylpropional
- Limonene
- Cetrimide
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Now that’s something to raise your doctor’s eyebrows. Fragrances - including “natural” fragrances and masking fragrances - are the most commonly occuring allergen in skincare.
Untoxicated will never use any form of fragrances, parabens, dyes, harsh surfactants, PEGs, phthalates - and only uses the most mild preservatives available.
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Yes, all Untoxicated products are hypoallergenic and non-comedogenic!
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No, all Untoxicated products are gluten free!
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Untoxicated products are designed to be equal parts effective and non-irritating, which makes them perfect for daily use.
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Absolutely! One of the greatest things about Untoxicated is that it’s easy to use: because all of our hero ingredients are non-irritating, they won’t react with other skincare and can be seamlessly rotated into your existing routine.
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All skin types! While Untoxicated was developed with sensitivity in mind, it's appropriate for all skin types -- including acne-prone. After all, whose skin wouldn’t say “thank you” to MD-formulated care designed to minimize irritation while maximizing performance?
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Our lotion was formulated for use on the face and body. It’s designed to be fast-absorbing and lightweight enough to work well beneath make-up or SPF, and hydrating enough to moisturize and soothe the (full) body!
Our cleanser was specifically formulated for use on the face. It’s designed to gently remove impurities while maximizing moisture retention for our (extra delicate) facial skin. So while our cleanser certainly can be used on the body, you may find it to be insufficient depending on your body chemistry or lifestyle.
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Yes, Untoxicated can be safely used by those with clinical skin conditions such as eczema or psoriasis. However, when in doubt, we always suggest checking with your doctor before using any new product!
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Yes, Untoxicated can be safely used by those who are pregnant and/or nursing. However, when in doubt, we always suggest checking with your doctor before using any new product!
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Absolutely, Untoxicated can safely be used by people of all ages, including children.
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Many consumers have reported seeing immediate benefits from our products. However, we always recommend giving any new skincare at least 21 days before the full benefits can be experienced.
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We are certified Cruelty- and Animal Test-Free by PETA. We are also Leaping Bunny certified, meaning that we will never test our raw materials or finished products on animals (and will never work with any partners who do).
In addition, our products are all made in the USA, under the most rigorous safety standards. We test our products for safety and efficacy on real (consenting!) humans only.
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Untoxicated’s products are proudly made in the USA, supporting our commitment to abiding by the highest quality standards.
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Yes! All bottles, once emptied and rinsed, can be placed in the recycling bin. However, if you have any questions about recycling, we always recommend checking with your local authority!
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If there’s a product that you’d like to see us offer in the future, please Contact Us to share your ideas! We read every message we receive, and your feedback is critical to helping us ensure that we’re continuing to meet the needs of the sensitive skin we serve.
Skin Sensitivity 101
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Unfortunately there is no diagnostic test for sensitive skin, but if your skin looks red or inflamed with sensations of tightness, itching and/or burning it’s very likely that you are experiencing sensitivity. (Fun fact: 7 out of 10 people report having sensitive skin!) That said; when in doubt, we always suggest consulting with your doctor.
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Who it impacts: With 7 of 10 people reporting sensitive skin, it’s an issue that impacts the vast majority of us, to varying degrees.
What ‘sensitivity’ means: Essentially, sensitive skin is skin that is prone to inflammation. This inflammation signals that the skin barrier has been compromised via itching, burning, stinging or the skin becoming red and flaky over time. And, if left untreated, a compromised skin barrier can lead to even more severe skin issues such as contact dermatitis and painful eczema flares. Dr. Martin Smith experienced this repeatedly with his patients at The Cleveland Clinic!
What causes sensitive skin: Allergens & irritants (such as fragrances, dyes, harsh surfactants, etc) trigger skin inflammation - - and, ultimately, sensitivity. Unfortunately, even the most sensitive skincare today often contains numerous inflammation triggers. (Fun fact: many plant and food-derived ingredients are skin irritants… so “natural” does not mean good for sensitivity!)
Fortunately, removing these allergens & irritants gives skin the greatest chance to heal itself. (Which is how Untoxicated was born!)
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Many of us develop sensitive skin after years of being exposed to allergens and irritants in our environment, including exposure to stuff that has no business being in the products we put on our bodies.
The funny thing is that our skin can tolerate an irritant or allergen for several years and then overnight become sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” after multiple “contacts” with an allergen or irritant (this number varies among all of us, from a few to several thousand).
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.
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Even though your current skincare regimen may not yet have caused any noticeable issues, your skin may be in the process “sensitizing” to any number of ingredients within it. What this means: your skin barrier - intended to keep moisture in and bad stuff out - is being compromised, putting you at risk of more serious skin conditions over time.
For this reason, it’s critically important to balance the use of anything particularly harsh on skin (acne and anti-aging treatments, we see you!) with products that are gentle and non-irritating, in order keep your skin barrier in-tact & properly balanced.
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We are not all born with sensitive skin. Many of us develop it after years of being exposed to allergens and irritants in our environment, including exposure to stuff that has no business being in the products we put on our bodies.
The funny thing is that our skin can tolerate an irritant or allergen for several years and then overnight become sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” after multiple “contacts” with an allergen or irritant (this number varies among all of us, from a few to several thousand).
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future. Dr. Martin Smith had to navigate this time and time again with his patients at The Cleveland Clinic!
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Our first-of-its-kind allergen-free* formulas are MD-developed and only use ingredients that have been clinically-proven for even the most sensitive skin - without sacrificing efficacy. The result: Limited-ingredient products (14 ingredients or less!) that deliver what the skin needs while eliminating what it doesn't.
*Free from 128 of the most common allergens responsible for 99%+ of reactions in people.
Account & Subscription
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You do not need to create an Account to check-out. However, having an Account ensures all of your (order) history is stored in one place, and makes it easier for us to troubleshoot should you encounter any issues in the future.
If you do not have an Account and would like to create one, you can do so here: Account Sign-Up.
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You can access your Account here, or by clicking the ‘human’ icon located on the right side of the navigation bar on any of our web pages.
If you would like to create a new Account, you can do so here: Account Sign-Up. Just be sure to use the same email you’ve used for previous orders!
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You can update your personal, contact and billing information when you are signed into your Account. However, if you have any issues accessing your Account or updating your information, please Contact Us and we’d be happy to assist!
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If you are having trouble with your password, you can reset it here: Password Reset. If you have reset your password and are still struggling to access your Account, please Contact Us and we’d be happy to assist!
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We do not offer subscriptions at the present time, but if it’s something you’d like for us to offer in the future feel free to Contact Us to let us know. We read every message we receive, and your feedback is critical to helping us continue to improve our offerings!
Customer Referral Program
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Our Referral Program rewards customers and brand fans for recommending Untoxicated to their friends, family, or other personal connections. If you are interested in signing up for our Referral Program, you can do so here: Referral Program Sign-Up!
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If you would like to participate in the Referral Program, you can do so here: Referral Program Sign-Up.
Once you have signed up for the Referral Program, all you need to do is share your unique referral link with people you know. When they use your link to make their first purchase, you'll receive a reward. There is no limit to the number of rewards you can earn!
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For every customer you refer, they will receive a 15% discount on their first purchase and you will receive a cash payout equivalent to 10% of the final price of their products.
For example, in the following scenario, you would receive 10% off $85, or $8.50:
- Price of product: $100
- Discount: 15%
- Subtotal: $85
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When someone uses your link to make their first purchase, and they have successfully cleared the 30-day return window, you will receive a cash payout equivalent to 10% of the final price of their products.
This payment is made in cash, so it can be used wherever and however you choose, and it does not need to be redeemed at Untoxicated.com (...although we’d love for you to spend it at our store)!
When you sign-up for the Referral Program, you will be asked to connect your PayPal account, so that your cash payments can be disbursed to you, directly from our referral program provider, ReferralCandy.
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You can track your referrals and rewards from your Referral Account, which can be accessed by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program.
Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account. (Note: If this is your first time accessing your Account, you will be prompted to create a password.)
Once you have logged into your Account, you can track your referrals and rewards from the program dashboard.
Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.
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You can access your Referral Account by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program.
Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account. (Note: If this is your first time accessing your Account, you will be prompted to create a password.)
Once you have logged into your Account, you can update your information, as well as track your referrals and rewards from the program dashboard.
Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.
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Please review the Referral Program Terms of Use, or reach out to our team at partners@untoxicated.com with any questions.
Orders & Shipping
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We aim to ship all orders within 1-2 business days.
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We’ll send you an email with a tracking number as soon as your package ships. If you have an Account with us, you can also access your order details there.
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We aim to ship all orders within 1-2 business days, but if you need to make a change please Contact Us as quickly as possible and we’ll do our best to help!
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Occasionally carriers will mark a package as delivered before it’s actually been dropped off (...love it, right?). If you still haven’t received your package after 3 business days, please Contact Us and we'll help take care of it!
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While these carrier-related incidents are out of our control, it’s important to us that you receive your products. So, if you haven't seen a new tracking update from the carrier in 5 business days, please Contact Us and we'd be happy to investigate further.
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We’re so sorry! If you received anything that appears to be damaged, please email care@untoxicated.com with your order number and photos of the products within 7 days of delivery, and we’ll make it right.
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We’re so sorry for the mix up! Please email us at care@untoxicated.com with your order number and photos of the incorrect products within 7 days of delivery, and we’ll get the correct order shipped ASAP.
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We would love to know which item(s) you are interested in. Please Contact Us and we would be happy to give you more info!
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Untoxicated products are only available at www.untoxicated.com at the present time. However, our ambition is to become readily available to anyone who needs us, when they're in need, so we’re working very hard to build partnerships with key online and physical retailers!
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Only one promo can be applied to each order, and offers cannot be combined or stacked.
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Yes, we offer free shipping on your first order of $40+. You can access this offer by opting into ‘free shipping’ in the banners located near the bottom of any of our web pages, or by Contacting Us.
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We only ship to the United States at the present time. However, our ambition is to be readily available to anyone who needs us, when they're in need, so we're working very hard to grow our presence internationally!
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We accept Visa, MasterCard, American Express, Discover, Diner’s Club, Apple Pay, Shop Pay, Google Pay, Meta Pay, PayPal and Amazon Pay.
Returns & Exchanges
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Ensuring our customers are satisfied is vitally important to us. So, if you try Untoxicated and your skin isn’t completely smitten within 30 days of purchase, we’d be happy to offer you a refund.
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Our product development was informed by years of experience treating patients with even the most sensitive skin and, in addition, we always test clinically and with consumers before every product launch!
So, while we’re confident that you’ll love our products, if you’re unhappy for any reason, please Contact Us within 30 days of purchase and we'd be happy to help you process a return.
Company Info & Contact Us
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Visit our 'About Us' page if you’d like to learn more about our founding team and our mission. Review our FAQ if you’d like to learn more about our product philosophy and the ingredients we use (and don’t use). And, if you have any additional questions, please don't hesitate to reach out!
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Our company is headquartered in Ohio, and our founders currently live in Ohio (Martin) and Chicago (Annie)!
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We currently donate at least 1% of our sales to non-profit organizations focused on addressing the most pressing environmental & social issues of our time.
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We are always looking to team up with great people and partners. Please Contact Us and we’ll be in touch!
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We would love to hear from you! Feel free to Contact Us or reach out at care@untoxicated.com.