Frequently Asked Questions

The National Eczema Association Seal of Acceptance is the most trusted mark in eczema products. This seal guarantees a product has undergone rigorous testing and scientific review, in addition to being free from the skin irritants and allergens on the National Eczema Associations’ ingredient exclusion list.
Because Untoxicated is the very first skincare to completely eliminate all of the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be awarded the National Eczema Association Seal of Acceptance™.
SkinSAFE was developed in partnership with the Mayo Clinic to provide a trusted standard for measuring whether a product is safe for sensitive skin, in absence of federal standards governing terms usage such as "for sensitive skin”, "hypoallergenic" and “fragrance-free".
Because Untoxicated is the very first skincare to completely eliminate all of the allergens known to trigger 99%+ of negative skin reactions, we were thrilled (but not surprised!) to be denoted best-in-class by SkinSAFE.
We are the first skincare completely free from the commonly-used ingredients that trigger 99%+ of adverse skin reactions, including irritation, inflammation & sensitivity. What remains: A limited number of ingredients that have been clinically proven as safe and effective for even the most inflamed and delicate skin.
In the spirit of ‘no BS’ transparency, our complete list of ingredients is as follows (ordered alphabetically):
- Arginine: An essential amino acid that provides antioxidant and skin repair benefits.
- Carbomer: A texture enhancer that helps to thicken formulas and increases skin absorption of active ingredients.
- Ceramide AP (Ceramide 6): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide EOP (Ceramide 1): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Ceramide NP (Ceramide 3): A skin identical ingredient, found in healthy skin, that aids in hydration, moisturization, skin barrier strength and suppleness.
- Cetearyl olivate: An olive oil derivative that is used in formulas to emulsify water with oil, thus aiding in skin hydration.
- Di/sodium cocoyl glutamate: A coconut derivative that provides mild skin cleansing and surfactant properties.
- Dimethicone: A polymer of oxygen and silica (a naturally occurring mineral) that helps to reduce moisture loss while retaining skin breathability and air permeability.
- Glycerin: A natural component of healthy skin that acts as a humectant to retain moisture.
- Glycolipids: A natural conditioning agent that acts similar to ceramides to increase skin moisture content.
- Petrolatum: An occlusive that creates a physical barrier on top of the skin to seal in moisture and prevent water loss.
- Phenoxyethanol: A broad spectrum preservative that keeps bacteria and fungi from growing in skincare.
- Sodium hyaluronate: The salt form of hyaluronic acid - which is bioavailable and thus more easily absorbed into skin - that acts as a very effective humectant to retain moisture.
- Sorbitan olivate: An olive oil and sorbitol (sugar) derivative that is used in formulas to bind together oil with water, thus aiding in skin hydration.
- Xanthan gum: A food grade thickener that is used to help keep formulas stable over time.
We are the first skincare completely free from the commonly-used ingredients that trigger 99%+ of adverse skin reactions, including irritation, inflammation & sensitivity. What remains: A limited number of ingredients that have been clinically proven as safe and effective for even the most inflamed and delicate skin.
In the spirit of ‘no BS’ transparency, our complete list of banned ingredients is as follows:
- 1584 toxic skincare and cosmetic ingredients restricted and banned by the European Union (which exceeds the current US standard). You can view this full list here.
- 100+ chemicals banned under the “Proposition 65” law. You can view this full list here.
- 128 of the most common contact allergens that have been identified in personal care products:
1. Fragrance-mix I
2. Fragrance-mix II
3. Parabens
4. Vitamin E (Tocopherol acetate)
5. Shea butter (Butyrospermum Parkii)
6. Oat extract (Avena sativa extract)
7. Caster oil (Ricinus communis seed oil)
8. Tea Tree oil (Melaleuca alternifolia oil)
9. Eucalyptus oil (Eucalyptus Globulus Leaf)
10. Lavender oil (Lavandula Angustifolia oil)
11. Spearmint oil (Mentha Viridis Leaf oil)
12. Beeswax (Propolis cera & Cera alba)
13. Balsam of Peru (Myroxylon Pereirae resin)
14. Magnolia grandiflora bark extract
15. Propylene glycol
16. Cocamidopropyl betaine
17. Cocamide diethanolamine
18. Coco-glucoside
19. Cetearyl glucoside
20. Decyl glucoside
21. Lauryl glucoside
22. Benzyl alcohol
23. Cinnamyl alcohol
24. Lanolin (Wool alcohols)
25. EDTA (Ethylenediaminetetraacetic acid)
26. Ethylhexylglycerin
27. Methylisothiazolinone (MI)
28. Methylchloroisothiazolinone (MCI)
29. Formaldehyde & Formaldehyde donors
30. Benzyl benzoate
31. Benzoic acid
32. Sorbic acid
33. Potassium sorbate
34. Rosin (Colophonium)
35. Cinnamaldehyde
36. Hydroxycitronellal
37. a-Amylcinnamaldehyde
38. Lyral
39. a-Hexylcinnamicaldehyde
40. Linalool Hydroperoxides
41. p-Phenylene diamine
42. Limonene Hydroperoxides
43. Toluene-2,5-diamine
44. Evernia prunastri
45. Hydroxyisohexyl-3-cyclohexene carboxaldehyde
46. Iso-eugenol
47. Methyldibromo glutaronitrile
48. Cinnamal
49. p-Aminophenol
50. Ammonium persulfate
51. Quaternium
52. Imidazolidinyl urea
53. m-Aminophenol
54. Sodium pyrosulfite
55. Amerchol L
56. Diazolidinyl urea
57. Hydroxycitronellal
58. Hydroxyethyl methylacrylate
59. Eugenol
60. 2-Bromo-2-nitropropane-1,3-diol
61. Farnesol
62. Ethyleneglycol dimethacrylate
63. Geraniol
64. o-Nitro-p-phenylene diamine
65. Citral
66. Hexyl cinnamal
67. Hydantoine
68. Compositae mix
69. Amyl cinnamal
70. Benzophenone-3
71. Citronellol
72. Hydrochinon
73. Triclosan
74. Propyl gallate
75. Tosylamide
76. Pyrogallol
77. Chlorhexidine
78. Benzyl salicylate
79. Methyl methacrylate
80. Panthenol
81. Hydroxypropyl methacrylate
82. Benzophenone-10 (Mexenone)
83. Coumarin
84. C30–C38 Olefin/isopropyl maleate/MA copolymer
85. Ethylhexyl methoxycinnamate
86. C12–15 alkylbenzoate
87. Hydroxy-ethylacrylate
88. Bisabolol
89. Butylene glycol
90. Isoamyl p-methoxycinnamate
91. Iodopropynylbutyl carbamate
92. Octocrylene
93. Pentylene glycol
94. Tetrahydroxypropyl ethylenediamine
95. Basic blue
96. Basic brown
97. Bromonitrodioxane
98. Phytonadione epoxide
99. Cyanoacrylate
100. Methyl nicotinate
101. Hexandiol diacrylate
102. Tripropyleneglycol diacrylate
103. Pentaerythritol triacrylate
104. Majantol
105. Sodium omadine
106. Aminocresol
107. Bis(hydroxyethyl)-p-phenylenediamine
108. Ascorbyl tetraisopalmitate
109. Arachidyl glucoside
110. Triethyleneglycol dimetacrylate
111. Glyceryl rosinate
112. Evernia furfuracea (Tree moss)
113. Methyl 2-octynoate
114. Cetearyl ethylhexanoate
115. Diaminophenoxyethanol guanidine-hydrochloride (G-HCl)
116. Methylbenzylidene camphor
117. Benzalkonium chloride
118. Urethane dimethacrylate
119. Polyhexamethylene biguanide
120. Octyl salicylate
121. Benzophenone-4 (Sulisobenzone)
122. Chlorphenesin
123. Dimethylcyclohexene carboxaldehyde
124. Glyceryl monothioglycolate
125. Chloracetamide
126. Butylfenyl methylpropional
127. Limonene
128. Cetrimide
Yes, all Untoxicated products are hypoallergenic.

However, it is important to understand that “hypoallergenic” means “less likely to cause an allergic reaction” - which is not the same as being completely free from allergy and sensitivity triggers.

Since "hypoallergenic" is not a legally regulated term, each manufacturer can determine what “less likely to cause a reaction” means for their products. For this reason, “hypoallergenic” skincare still causes reactions in some individuals.
In contrast, Untoxicated is “non-allergenic”: the first skincare to eliminate the ingredients that cause 99%+ of allergic skin reactions - far exceeding any “hypoallergenic” gold standard on the market today.
We are certified Cruelty- and Animal Test-Free by PETA. We are also Leaping Bunny certified, meaning that we will never test our raw materials or finished products on animals (and will never work with any partners who do).
In addition, our products are all made in the USA, under the most rigorous safety standards. We test our products for safety and efficacy on real (consenting!) humans only.

Understanding your skin type is critical, as it is the first step in being able to adequately care for your skin, your body’s largest organ and its protective shield.
In the case of sensitive skin, it means skin that is prone to inflammation. This inflammation - like irritation, redness, itching, burning or stinging - signals that the skin barrier has been compromised.
If left untreated (or improperly treated), a compromised skin barrier can lead to even more severe skin issues such as contact dermatitis and painful eczema flares. Unfortunately, Dr. Smith experienced this repeatedly with his patients at The Cleveland Clinic.
With 7 of 10 people reporting sensitive skin, it’s an issue that impacts the vast majority of us, to varying degrees!
Allergens & irritants (such as fragrances, dyes, harsh surfactants, etc.) trigger skin inflammation - and, ultimately, sensitivity. Unfortunately, even the most “sensitive friendly” skincare today often contains numerous inflammation triggers.
Removing these triggers gives skin the greatest chance to repair itself and remain healthy. This is the purpose of Untoxicated!
Sensitive skin is a skin type - a genetic predisposition that makes skin more prone to inflammation - while skin sensitivity (or sensitized skin) is a temporary reaction by any skin type.
Both sensitive skin and skin sensitivity are triggered by exposure to allergens and irritants in our environment - and can therefore be managed by identifying and avoiding these triggers.
Even if we don't have sensitive skin, many of us become sensitized to products after years of being exposed to the allergens and irritants they contain.

Ironically, our skin can sometimes tolerate an irritant or allergen for a prolonged period before becoming sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” to it - and the number of exposures it takes for skin to become sensitized varies among all of us, from a few to several thousand.

Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.
Even if we don't have sensitive skin, many of us become sensitized to products after years of being exposed to the allergens and irritants they contain.
Ironically, our skin can sometimes tolerate an irritant or allergen for a prolonged period before becoming sensitive or allergic to it. This is because the immune system gradually becomes “sensitized” to it - and the number of exposures it takes for skin to become sensitized varies among all of us, from a few to several thousand.
Unfortunately, once our skin is sensitized to a particular irritant, the immune system will overreact every time it's exposed - and the only “cure” is completely avoiding contact in the future.

Dr. Smith had to navigate this time and time again with his patients at The Cleveland Clinic!
Our products are the very first to completely eliminate the ingredients that trigger 99%+ of adverse skin reactions - such as irritation, inflammation and sensitivity. This far exceeds any standard that exists within the market for sensitive skincare today.
What’s more: Our MD-created formulas only use ingredients that have been clinically-proven to calm and repair even the most troubled & sensitive skin - without sacrificing product efficacy.
The result: Limited-ingredient products (14 ingredients or less!) that deliver what the skin needs while eliminating what it doesn’t.

An auto-ship subscription is an easy way to make sure you never run out of your favorite Untoxicated products while saving on each purchase!
If you would like to sign-up for an auto-ship subscription, you can go to any Untoxicated product page, select the ‘Subscribe & Save’ option and your preferred delivery frequency, then add the desired product(s) to your cart.
You can add as many auto-ship items to your cart as you would like - and you can change (or cancel) your auto-ship subscription at any time. No strings attached!
Auto-ship subscription updates can be made at any time but must be made before your upcoming order has been processed to be reflected in your next shipment.
In addition to receiving an email notification one week prior to your upcoming order, you can check or modify your auto-ship at any time by logging into your Account and clicking the “Manage Subscription” button.

If you would like to participate in the Referral Program, you can do so here: Referral Program Sign-Up.
Once you have signed up for the Referral Program, all you need to do is share your unique referral link with people you know. When they use your link to make their first purchase, you'll receive a reward. There is no limit to the number of rewards you can earn!
When someone uses your link to make their first purchase, you will receive a cash payout equivalent to 10% of the final price of their products, after they have successfully cleared the 30-day return window.
This payment is made in cash, so it can be used wherever and however you choose, and it does not need to be redeemed at Untoxicated.com (...although we’d love for you to spend with us)!
When you sign-up for the Referral Program, you will be asked to connect your PayPal account so that your cash payments can be disbursed to you directly from our referral program provider, ReferralCandy.
You can track your referrals and rewards from your Referral Account, which can be accessed by clicking ‘REFER’ located on the website navigation bar, or here: Referral Program.
Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account. (Note: If this is your first time accessing your Account, you will be prompted to create a password.)
Once you have logged into your Account, you can track your referrals and rewards from the program dashboard.
Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.
You can access your Referral Account by clicking ‘REFER’ located on the navigation bar on any of our web pages, or here: Referral Program.
Once you are on the Referral Program page, you must click ‘Your Rewards’ to access your Account. (Note: If this is your first time accessing your Account, you will be prompted to create a password.)
Once you have logged into your Account, you can update your information, as well as track your referrals and rewards from the program dashboard.
Please note: Your Referral Account, and its login process, is separate from any other Untoxicated.com profile you may have created.

Our product development was informed by Dr. Smith's years of experience treating patients with even the most reactive skin - from sensitive to aging and acne-prone.
So, while we’re confident that you’ll love our products, if you’re unhappy for any reason, please Contact Us within 30 days of purchase and we'd be happy to offer you a refund.
View our full Return Policy.

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